FAQ

Our SPD Fresh Rolls are available at select pet speciality retails across the the north-east region.

Find your closest store in our where to buy finder.

Currently our SPD Fresh Rolls are only available at select pet speciality retails across the north-east region:

Find your closest store in our where to buy finder.

Whilst feeding guidelines can vary based on individual circumstance, our feeding guidelines utilise the certified 2019 FEDIAF nutritional guidelines with nutritional values established by AAFCO.
Some dogs will have higher energy requirements (e.g. working dogs) and will need to be fed more, and some dogs (e.g. overweight dogs or low energy dogs) will need to be fed less – this is a general feeding guide. The marked increments on the packaging are only a guide and may vary during the production process.

To ensure an accurate feeding amount we encourage you to weigh the portion prior to feeding - Please use our free online dog food feeding calculator for a bespoke feeding guide and recommendation across all Prime100 products.

Some dogs will have higher energy requirements (e.g. working dogs) and will need to be fed more, and some dogs (e.g. overweight dogs or low energy dogs) will need to be fed less – this is a general feeding guide.
The marked increments on the rolls are only a guide and may vary during the production process. To ensure an accurate feeding amount we encourage you to weigh the portion prior to feeding.

For a bespoke feeding guide across the Prime100 range please use our free online feeding calculator.

Absolutely! Most SPD™ rolls can be fed to puppies as a complete meal. SPD™ Kangaroo & Pumpkin, however, does not contain sufficient calories for active/growing puppies and should be supplemented with additional calories.

Yes, as the rolls are fortified with taurine and contain a high percentage of meat (about 80%) they are suitable for cats to eat.

SPD™ rolls can be combined with a cat’s dry food as a ‘topper’ to an already complete and balanced meal, unless otherwise directed by a veterinarian.

Once open, if refrigerated below 4°C/40°F, we recommend using the product within 5-7 days. To ensure freshness, seal the end of the roll with aluminium foil. If the roll is stored in plastic containers or resealable bags exposure to oxygen will reduce the life of the product.

Proper storage is crucial for maintaining the quality and safety of these products. The fresh roll diets are chilled, never frozen, and must always be stored between 36-39 °F/2-4 °C.

Once the roll is cut open, it is recommended to cover the product and ensure it is consumed within 5-7 days. The exact duration may depend on the fridge temperature and storage conditions.

The easiest way to remember this is: Fresh, never Frozen!

All our diets are great for skin. If your dog can tolerate salmon, the SPD™ Fresh Roll Salmon & Tapioca roll is the best skin support diet as it is naturally rich in Omega 3 and 6. However all the rolls are designed for optimal dermatological support.

An elimination diet is where a veterinary professional places a dog, or cat, on a ‘novel’ single protein diet such as Kangaroo & Pumpkin for a period of 8-10 weeks (or as directed), if the dogs’ indications have improved, the veterinarian will challenge the dog or cat with another protein to see if a reaction occurs (allergic reaction). After this time, the dog should only have proteins that they do not react to.

If your dog is losing weight on an elimination diet, you may need to increase the amount being fed. We suggest speaking with your veterinarian to confirm the amounts.

Yes, all Prime100 products include our 100% Satisfaction guarantee. If you purchase an SPD™ roll and your dog dislikes it, or if there is a problem with the roll, you can return it to the place of purchase for a replacement or a full refund (proof of purchase required). As SPD™ rolls are a fresh product, our is void if the product is frozen.

All Prime100 products include our satisfaction guarantee. If you purchase an SPD™ roll and your dog dislikes it, or if there is a problem with the roll, you can return it to the place of purchase for a replacement or a full refund (proof of purchase required). As SPD™ rolls are a fresh product, our is void if the product is frozen.